Privacy Policy

Information We Collect

We collect information you provide directly to us, including:

• Contact and inquiry details — when you submit a form, request a consultation or demo, or contact us, we may collect your name, business name, email address, phone number, and any message you send.
• Communications — records of your calls, messages, and correspondence with us, including information captured when you call our line or interact with our AI answering service.
• Usage information — basic analytics about how visitors use our website (such as pages viewed and general location), collected through standard web analytics tools.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you request;
• Contact you about consultations, demos, your account, or service-related matters;
• Operate, maintain, and improve our website and services;
• Send you information you have consented to receive; and
• Comply with legal obligations and protect against fraud or misuse.

SMS / Text Messaging

If you provide your mobile phone number and consent to receive text messages from us, the following applies:

• Types of messages. We may send you service-related and informational text messages, such as responses to your inquiries, appointment or lead notifications, account or service updates, and, where you have opted in, related communications.
• Message frequency. Message frequency varies based on your interactions with us.
• Rates. Message and data rates may apply, according to the terms of your mobile carrier.
• Opting out. You can opt out of text messages at any time by replying STOP to any message. After you send STOP, you will receive a confirmation and will not receive further messages unless you opt in again.
• Help. For help, reply HELP to any message, or contact us using the details below.
• No sharing of consent data. Mobile information, opt-in, and consent are not shared or sold to third parties or affiliates for their marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties.

How We Share Information

We do not sell your personal information. We may share information only as follows:

• Service providers — with trusted vendors who help us operate our website and deliver our services (for example, hosting, communications, and analytics providers), who are permitted to use it only to perform services for us.
• Legal reasons — when required by law, regulation, legal process, or to protect the rights, property, or safety of Phonevia, our customers, or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.

As stated above, information collected for text messaging (including phone numbers and consent) is never shared or sold for third-party marketing.

Cookies and Analytics

Our website may use cookies and similar technologies, and standard web analytics, to understand how the site is used and to improve it. You can control cookies through your browser settings.

Data Retention

We retain personal information for as long as needed to provide our services and for legitimate business or legal purposes. Records of text-messaging consent and opt-out are retained as required to comply with applicable laws.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Your Choices and Rights

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing communications at any time. To make a request, contact us using the details below. Depending on where you live, you may have additional rights under applicable privacy laws.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective date” above. Your continued use of our website or services after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Phonevia — a service of TS Studios LLC
Email: hello@phonevia.ai
Phone: (906) 270-0005